I can’t say enough great things about Restore Medical Center, Dr. John Whitehead, and the entire team. From start to finish, the level of care, attention, and professionalism I experienced was nothing short of outstanding. Getting my surgery approved through insurance was a long road, and it took nearly a full team effort to make it happen. Rizwan worked closely with my case manager at UHC, navigating every step and ensuring that my procedure was covered — which in itself was a huge relief. When I finally met with Dr. Whitehead, I was amazed by how thorough and thoughtful he was. He spent over an hour with me during the consultation, going through each detail of the surgery step-by-step. He answered all of my questions — even the ones I didn’t know I had — with patience, compassion, and honesty. The front office staff, especially Nicole, made the process smooth and welcoming. She went above and beyond to make sure I felt supported and informed. The rest of the team — Carlos, Carmen, and Dr. Ramirez — were equally incredible: warm, knowledgeable, and genuinely committed to my care. It truly feels like a family-run atmosphere, where every patient is treated with dignity and respect. In a time when many surgeons in South Florida are unfortunately turning away trans patients, it means everything to know that this office is dedicated solely to trans healthcare. They specialize in our needs, they see us, and they genuinely care. It’s only been three days since surgery, and I’m already thrilled with my results. I feel safe, seen, heard, and understood — and that’s priceless. I wholeheartedly recommend Restore Medical Center and Dr. Whitehead to anyone in the trans community seeking affirming, expert surgical care. You’ll be in the best hands.
