MARBL Marketplace Terms & Conditions (Clinics)

These Terms & Conditions ("Terms") form a legally binding agreement between MYNT Ltd ("we," "us," or "MARBL") and any clinic that chooses to participate as a Partner Clinic on the MARBL Marketplace.

Important: These Terms apply only to Partner Clinics. A clinic is a Partner Clinic if it has explicitly accepted these Terms and is displayed on the Marketplace with the "Verified MARBL Partner" badge. Clinics without this badge are not Partner Clinics, are not bound by these Terms, and have no contractual relationship with MARBL.

1. Overview of Services

1.1 MARBL operates a digital platform (the "Marketplace") that connects consumers with clinics offering medical aesthetics services.

1.2 As a Partner Clinic, your clinic will be featured on the platform and eligible to receive client referrals and booking requests through MARBL's technology.

2. Client Referrals and Commission

2.1 You agree to pay MARBL a 30% commission plus VAT on the value of each eligible booking request referred via the Marketplace and confirmed by your clinic.

2.2 Commission applies only to net new clients referred by MARBL (as defined below) and does not extend to future or repeat bookings by that same client.

2.3 Commission is charged only on booking requests that are:

• Made through the MARBL Marketplace;
• Verified as net new clients; and
• Confirmed and completed by your clinic (i.e., not cancelled or marked as no-show).

3. Billing and Payment Collection

3.1 Commission owed will be invoiced by MARBL following the end of each calendar month. Once your first invoice is issued, you will be required to provide valid billing details through our third-party payment processor (e.g., Stripe).

3.2 MARBL will automatically charge your payment method on file for any commission owed once billing details have been provided.

3.3 If a payment fails, you remain responsible for settling the outstanding amount. The payment will be due within 14 days. MARBL reserves the right to suspend or remove your Partner Clinic profile from the Marketplace if payment is not received.

4. Cancellations, No-Shows, and Disputes

4.1 You will not be charged commission on any booking requests that are:

• Cancelled by the client;
• Cancelled by the clinic; or
• Marked as no-show.

4.2 If you believe a commission charge was applied in error, you must raise the issue with MARBL in writing within 7 days of receiving the invoice. MARBL will investigate in good faith using available booking data.

5. Clinic Responsibilities

By participating in the MARBL Marketplace, you agree to:

5.1 Ensure your clinic profile, pricing, services, availability, and practitioner credentials are accurate and up to date;

5.2 Honour all booking requests confirmed via MARBL unless cancellation is required for legitimate reasons;

5.3 Deliver treatments and services in compliance with all applicable professional standards, laws, and regulations;

5.4 Be solely responsible and liable for all services and outcomes provided to clients referred through the MARBL platform.

6. Treatment Recommendations and Medical Liability

6.1 MARBL may provide general treatment information to help clients make booking decisions. These do not constitute medical advice or a clinical assessment.

6.2 All responsibility for treatment suitability, informed consent, and care lies solely with the clinic and its licensed practitioners.

6.3 MARBL is not liable for outcomes of treatments, client dissatisfaction, or disputes.

7. Use of Client and Clinic Data

7.1 MARBL may use data from customers who book through the MARBL Marketplace — including booking history and treatment interest — for analytics and marketing purposes (e.g., trends, promotions, or client communications). All such use will comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

7.2 MARBL may also use your clinic name, logo, images, and service information to promote your listing on the Marketplace and across MARBL marketing channels.

7.3 You confirm that any materials shared with MARBL (e.g., clinic images, bios, pricing) are accurate and free of third-party rights violations.

8. Marketing Content and Rights

8.1 As part of your participation in the MARBL Marketplace, you acknowledge that MARBL may create marketing content featuring your clinic to promote your services and drive customer demand. This may include, but is not limited to: photography, video, audio recordings (e.g., podcasts), interviews, quotes, and social media content.

8.2 All such content is created and produced by or on behalf of MARBL and remains the sole property of MARBL.

8.3 You grant MARBL an irrevocable, worldwide, royalty-free, perpetual license to use, reproduce, edit, modify, adapt, publish, and distribute this content across any media, including but not limited to: organic and paid social media, MARBL's website, email marketing, PR, and third-party advertising platforms.

8.4 You waive any rights to review, approve, or restrict how MARBL edits or uses the content. You confirm that any individuals from your clinic who appear in the content (e.g., staff or practitioners) have provided appropriate consent for their name, image, and voice to be used as described above.

8.5 MARBL may choose to share finished content with your clinic. You may use such content for your own organic marketing purposes (e.g., posting on your website or social media), provided that you do not modify, edit, crop, or repurpose it without MARBL's prior written consent.

8.6 Any use of the content by your clinic must follow the usage guidelines provided by MARBL. Raw footage and working files will not be shared.

8.7 You may not use MARBL-produced content to promote your clinic on competing marketplaces or platforms without prior written consent. Any use of the content must not imply endorsement by MARBL of activities or services outside the scope of your participation in the MARBL Marketplace.

9. Termination

9.1 Either party may terminate this agreement at any time by giving 30 days' written notice.

9.2 MARBL may suspend or immediately remove your clinic from the Marketplace if:

• You breach these Terms;
• You fail to pay a due commission;
• You provide inaccurate or misleading information; or
• Your conduct (online or offline) could harm MARBL's reputation or client trust.

10. General Terms

10.1 MARBL may update these Terms from time to time. We will notify Partner Clinics of material changes.

10.2 These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.