ablative laser resurfacing
Pinner

Ablative laser resurfacing in Pinner

Book from 56+ сlinics near you
Harrow On The Hill Dental & Facial Aesthetics
star
4.8
(201 reviews)
£££
HA2 0JF, 34 Byron Hill Road, LondonHA2 0JF, 34 Byron Hill Road, London
Get directionsGet directions to Harrow On The Hill Dental & Facial Aesthetics
I recently had a skin consultation with Dr Zainab and she was absolutely fantastic. She was incredibly caring, attentive, and took the time to create a truly bespoke treatment plan for me. I felt listened to and well looked after throughout the entire appointment. Highly recommend!

I recently had a skin consultation with Dr Zainab and she was absolutely fantastic. She was incredibly caring, attentive, and took the time to create a truly bespoke treatment plan for me. I felt listened to and well looked after throughout the entire appointment. Highly recommend!

Radiofrequency Microneedling and CO2 Laser( Secret RF)

£350-£800
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Defining Faces
HA8 7QR, 6 Canons Close, EdgwareHA8 7QR, 6 Canons Close, Edgware
Get directionsGet directions to Defining Faces
Dr Anji is an amazing aesthetic clinician . She really knows her stuff and cares for her clients. She thinks about the individual needs and takes into account what her clients end goals are. She’s fantastic!

Dr Anji is an amazing aesthetic clinician . She really knows her stuff and cares for her clients. She thinks about the individual needs and takes into account what her clients end goals are. She’s fantastic!

Secret PRO CO2 Laser

£600
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UB10 9PG, 392 Long Lane, UxbridgeUB10 9PG, 392 Long Lane, Uxbridge
Get directionsGet directions to Institute of Medical Physics - Hillingdon
First and foremost I have been a customer at Adells Clinic for more than 2 years, and hand on heart I have  always had a great experience each time. Specially from Joanna, who is a superstar at doing my Laser treatments. She not only makes you feel welcomed and comfortable, but also makes sure that the laser is done properly. She is so professional at what she does, and always smiles. I would highly the recommend anyone who's interested in getting their laser or facial treatments done by Joanna and from this clinic as it's highly effective and efficient. Also the clinic is absolutely clean! ☺️

First and foremost I have been a customer at Adells Clinic for more than 2 years, and hand on heart I have always had a great experience each time. Specially from Joanna, who is a superstar at doing my Laser treatments. She not only makes you feel welcomed Read more

C02 RESURFACING / FRAXEL

£400
True Beauty Aesthetics
star
4.9
(27 reviews)
£££
HA9 8NE, Off Preston Road, WembleyHA9 8NE, Off Preston Road, Wembley
Get directionsGet directions to True Beauty Aesthetics
Amreet has been my beautician since the salon opened and I will not go anywhere else, she is the most trusting and caring beautician and her work is with special attention to detail. I have had many treatments with Amreet and the facials are the most therapeutic treatments. Her waxing is with precision. She has always given me the best advice and her kind nature will automatically make you  feel comfortable. I would recommend this place to anyone.

Amreet has been my beautician since the salon opened and I will not go anywhere else, she is the most trusting and caring beautician and her work is with special attention to detail. I have had many treatments with Amreet and the facials are the most therapeutic treatments. Read more

LASER RESURFACING (face or body) 45 Min

£150

BURNS (from)

£120

LASER RESURFACING (face or body) 15 Min

£80
HC MedSpa
star
4.7
(258 reviews)
£££
NW7 3TG, 93 The Broadway, LondonNW7 3TG, 93 The Broadway, London
Get directionsGet directions to HC MedSpa
Harpreet and Manisha are amazing, they always do an amazing job. Kim is such a friendly face and it always makes my day seeing her.

Harpreet and Manisha are amazing, they always do an amazing job. Kim is such a friendly face and it always makes my day seeing her.

Harmony Laser Resurfacing Very Minor: 2cms x 2cms

£90-£540

Harmony Laser Resurfacing – Eye Area

£65-£390

Harmony Laser Resurfacing – Numbing Cream Application

£15-£90
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star
4.7
(128 reviews)
£££
UB6 7HQ, 179 Bilton Road, PerivaleUB6 7HQ, 179 Bilton Road, Perivale
Get directionsGet directions to Este Dent
Monika is the only one I trust with my face! Her precision and care is exceptional and the salon itself is very clean and conveniently located a 15 minute walk from Perivale station.

Monika is the only one I trust with my face! Her precision and care is exceptional and the salon itself is very clean and conveniently located a 15 minute walk from Perivale station.

Fractional laser CO2 - Face, neck and decolette

£500

Fractional laser CO2 - Face and neck

£400

Fractional laser CO2 - Face

£300
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star
5.0
(123 reviews)
Verified Partner
Verified Partner
WC1A 1BA, 29-31 New Oxford Street, LondonWC1A 1BA, 29-31 New Oxford Street, London
Get directionsGet directions to Dr L Art Aesthetic Clinic
I have been recommended by friends of this skin care clinic and booked hydrafacial for deep skin cleaning and hydration, the whole process is very relaxing and comfortable for 1 hour and my skin has a big improvement after only 1-hour treatment, it’s super stunning and brighter, I almost full a sleep in the process. The environment is amazing, very modern and clean. I’ll book monthly appointment for hydrafacial at covent garden & holborn

I have been recommended by friends of this skin care clinic and booked hydrafacial for deep skin cleaning and hydration, the whole process is very relaxing and comfortable for 1 hour and my skin has a big improvement after only 1-hour treatment, it’s super stunning and brighter, I Read more

UltraPulse CO2 Medium Area

£1,700

UltraPulse CO2 Small Area

£950

UltraPulse CO2 Consultation

£50
Dr L’Art
star
5.0
(111 reviews)
£££
Verified Partner
Verified Partner
WC1A 1BA, 29-31 New Oxford Street, LondonWC1A 1BA, 29-31 New Oxford Street, London
Get directionsGet directions to Dr L’Art
It was a really great experience. I've been troubled by sensitive skin for a long time. The experience with the photon has improved my skin. The service was very professional. I will come again!😊

It was a really great experience. I've been troubled by sensitive skin for a long time. The experience with the photon has improved my skin. The service was very professional. I will come again!😊

UltraPulse CO2 Laser Add Ons (Juvelook)

£675

UltraPulse CO2 Laser Add Ons (Rejuran)

£340

UltraPulse CO2 Laser Consultation (Doctor)

£50
SAS Aesthetics
star
4.9
(57 reviews)
£££
Verified Partner
Verified Partner
W1G 8BY, 45 Weymouth Street, LondonW1G 8BY, 45 Weymouth Street, London
Get directionsGet directions to SAS Aesthetics
My experience at SAS clinic was great
The stuff was very welcoming and doctor Mahsa was very exhaustive in explaining me the treatment and made me feel very comfortable
The treatment it self was pain free and it’s healing fast .. also post treatment pain was minimal and results are looking really good,
Very happy.

My experience at SAS clinic was great The stuff was very welcoming and doctor Mahsa was very exhaustive in explaining me the treatment and made me feel very comfortable The treatment it self was pain free and it’s healing fast .. also post treatment pain was minimal and Read more

Co2 Skin resurfacer (Dr Mahsa)

£600

Co2 Skin resurfacer (Skin therapist)

£400

Co2 50% off

£200
Ambra
star
5.0
(440 reviews)
£££
N12 9RH, 898 High Road, LondonN12 9RH, 898 High Road, London
Get directionsGet directions to Ambra
I had a HydraFacial with Jazzie at Ambra Clinic, and it was such a lovely experience. The treatment left my skin feeling clean, fresh, and glowing. Jazzie truly listened to my concerns, explained everything clearly, and gave me personalised skincare advice with a long-term plan to improve my skin. For the first time, I felt genuinely cared for and supported. I’m so happy I finally found an aesthetic therapist I can trust. Highly recommend Jazzie at Ambra Clinic.

I had a HydraFacial with Jazzie at Ambra Clinic, and it was such a lovely experience. The treatment left my skin feeling clean, fresh, and glowing. Jazzie truly listened to my concerns, explained everything clearly, and gave me personalised skincare advice with a long-term plan to improve my Read more

Chest Resurfacing

£500

Fractional Skin Rejuvenation CoolPeel Chest only

£500

Scars - Individual Scar only

£300
London Skin Clinic
star
5.0
(233 reviews)
£££
W1G 6AH, 101 Harley Street, LondonW1G 6AH, 101 Harley Street, London
Get directionsGet directions to London Skin Clinic
I visited this clinic recently for a small treatment and I have to say the whole experience was 10/10. Lovely building, staff very welcoming and friendly. The Dr himself was very patient and friendly , talked me through the whole thing which made me feel very at ease. The aftercare was also very clearly explained, had no issues with healing at all. Such an amazing clinic. Thank you.

I visited this clinic recently for a small treatment and I have to say the whole experience was 10/10. Lovely building, staff very welcoming and friendly. The Dr himself was very patient and friendly , talked me through the whole thing which made me feel very at ease. Read more

Forehead

£2,250

Half-face (cheeks)

£1,750

CO₂ laser resurfacing

£1,200
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star
5.0
(156 reviews)
£££
SW6 6EA, LondonSW6 6EA, London
Get directionsGet directions to VIZAGE
For several years I have been seeing Dr Jasmin for Botox. I am a woman in her fifties and have been to see a few Doctors. Some quite well known. I have never come across a Doctor who is so completely consistent, skilled, experienced, thorough and knowledgeable. Dr Jasmin is also very kind and patient. It’s a bonus that her beautifully designed clinic is by far the best I have been to.

For several years I have been seeing Dr Jasmin for Botox. I am a woman in her fifties and have been to see a few Doctors. Some quite well known. I have never come across a Doctor who is so completely consistent, skilled, experienced, thorough and knowledgeable. Dr Read more

PICO Full Face — Course of 3

£1,080

PICO Full Face — 1 course

£400

Open Pores (RF Microneedling / Skin resurfacing)

£340
The Doctor's Method
star
5.0
(128 reviews)
£££
NW6 6NP, 58 Salusbury Road, LondonNW6 6NP, 58 Salusbury Road, London
Get directionsGet directions to The Doctor's Method
I get Laser Genesis with Anika and have had several treatments now. Anika is super knowledgable and kind, and I feel very comfortable with her. Laser Genesis Excel V+ has been the best treatment I've ever had for redness/visible capillaries. Would definitely recommend!

I get Laser Genesis with Anika and have had several treatments now. Anika is super knowledgable and kind, and I feel very comfortable with her. Laser Genesis Excel V+ has been the best treatment I've ever had for redness/visible capillaries. Would definitely recommend!

6 treatments

£3,780

3 treatments

£2,025

1 treatment Secret Pro

£900
Skin Doctor Clinics - Fitzrovia
star
5.0
(62 reviews)
£££
W1W 6XF, 91a New Cavendish Street, LondonW1W 6XF, 91a New Cavendish Street, London
Get directionsGet directions to Skin Doctor Clinics - Fitzrovia
I had a wonderful experience with Franki and Olivia at the London clinic. I had CO₂ laser treatment under my eyes and, after years of trying different treatments, I’m finally happy with the results. Both ladies were incredibly friendly, professional, and took the time to explain the procedure clearly throughout the process.

I had a wonderful experience with Franki and Olivia at the London clinic. I had CO₂ laser treatment under my eyes and, after years of trying different treatments, I’m finally happy with the results. Both ladies were incredibly friendly, professional, and took the time to explain the procedure Read more

Laser Skin Rejuvenation & Scarring — Small scar (per session)

£150
The Skin Studio
SW6 4SR, 199a New Kings Road, LondonSW6 4SR, 199a New Kings Road, London
Get directionsGet directions to The Skin Studio
Amazing! A lovely greeting on arrival and immediately offered a drink. Dr. Krystyna is an absolute angel and made me feel like I’d known her a lifetime within a few minutes. I was given incredibly honest advice about which treatments would work for my concerns and the results I could expect to see. The treatment itself didn’t hurt at all and the little aftercare package was a lovely touch! Can’t wait to start to see the results and will not be taking my face anywhere else from now on! Thank you!

Amazing! A lovely greeting on arrival and immediately offered a drink. Dr. Krystyna is an absolute angel and made me feel like I’d known her a lifetime within a few minutes. I was given incredibly honest advice about which treatments would work for my concerns and the results Read more

Motus Laser Face

£50
Taura's Aesthetic Clinic
star
5.0
(40 reviews)
£££
SW5 0RR, 2-4 Kenway Road, LondonSW5 0RR, 2-4 Kenway Road, London
Get directionsGet directions to Taura's Aesthetic Clinic
Couldn't reccomend more highly. I've been seeing Taura for several years and she's extremely friendly, very professional and very skilled.

Couldn't reccomend more highly. I've been seeing Taura for several years and she's extremely friendly, very professional and very skilled.

CO2 resurfacing laser

£350-£950
Imperial Aesthetics
star
5.0
(37 reviews)
£££
HP8 4QH, Chalfont Saint GilesHP8 4QH, Chalfont Saint Giles
Get directionsGet directions to Imperial Aesthetics
Dr. Daniel is truly amazing. Listens to your personal needs and gives no-pushy recommendations. I’ve done a few procedures with him. After I have brought my husband and definitely going to be back myself when it’s a time. Highly recommended and 5+ stars rate from me.

Dr. Daniel is truly amazing. Listens to your personal needs and gives no-pushy recommendations. I’ve done a few procedures with him. After I have brought my husband and definitely going to be back myself when it’s a time. Highly recommended and 5+ stars rate from me.

Peri-oral and peri-orbital areas

£400
Our Skin Clinic in Warren Street
star
5.0
(35 reviews)
£££
W1T 5EQ, 129 Whitfield Street, LondonW1T 5EQ, 129 Whitfield Street, London
Get directionsGet directions to Our Skin Clinic in Warren Street
Cannot recommend Our Skin Clinic enough. Suzelly is so knowledgable and honestly does miracles. I had an acne facial and I left looking so so much better. It leaves lasting effects and my skin is so much more healthy after. I had a very bad spot which was treated and looked so much better after! Definitely best beauty clinic in London that I’ve tried. Thank you so much!

Cannot recommend Our Skin Clinic enough. Suzelly is so knowledgable and honestly does miracles. I had an acne facial and I left looking so so much better. It leaves lasting effects and my skin is so much more healthy after. I had a very bad spot which was Read more

3D CO2 Fractional Laser - Body - From

£450

3D CO2 Fractional Laser - Face

£375

3D CO2 Fractional Laser - Neck

£375
MBA Skin - Datchet
star
5.0
(19 reviews)
£££
SL3 9AT, Slough Road, DatchetSL3 9AT, Slough Road, Datchet
Get directionsGet directions to MBA Skin - Datchet
I have been going to the MBA clinic for years now, and I will always recommend it to family and friends for the great service they provide-the laser hair removal and facials are my particular favourites. Fantastic staff and great services. Highly recommend Mabel for her friendly and happy energy, and great work!

I have been going to the MBA clinic for years now, and I will always recommend it to family and friends for the great service they provide-the laser hair removal and facials are my particular favourites. Fantastic staff and great services. Highly recommend Mabel for her friendly and Read more

CO2 Acupulse Laser Resurfacing

£1,500
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star
5.0
(19 reviews)
£££
W1S 1EZ, 13 Lancashire Court, LondonW1S 1EZ, 13 Lancashire Court, London
Get directionsGet directions to Hart Medical
Wow what a beautiful clinic and Eleanor is one of the best in the game. If you have any skin concerns Eleanor does this skin assessment where she analyses your skin with special cameras. You then talk through the pictures to discuss treatment options. Highly recommend

Wow what a beautiful clinic and Eleanor is one of the best in the game. If you have any skin concerns Eleanor does this skin assessment where she analyses your skin with special cameras. You then talk through the pictures to discuss treatment options. Highly recommend

Hart Laser Protocols

£450-£2,160
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New to Laser Resurfacing?

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About Ablative laser resurfacing

About Ablative laser resurfacing

If you're looking for Ablative laser resurfacing in Pinner, MARBL makes it easy to compare medical-led clinics in one place. You can compare 56+ clinics for Ablative laser resurfacing in Pinner side by side. Prices typically range from around £50 to £2250, depending on the clinic, treatment area and number of sessions. All clinics on MARBL are medical-led and carefully vetted – we list only around 10% of clinics in the UK that meet our safety and quality standards. Browse verified reviews and book your appointment online in just a few clicks.

Ablative Laser Resurfacing uses advanced laser technology to precisely treat specific skin concerns through controlled light energy. This effective treatment delivers targeted therapy to address various conditions while protecting surrounding tissue. The laser procedure offers precise, predictable results with minimal disruption to normal activities.

On MARBL, every clinic offering ablative laser resurfacing is vetted for laser technology mastery, comprehensive treatment protocols, and safety standards. Treatments are performed by certified laser specialists with advanced training in light-based therapies. Each clinic listing includes transparent pricing, detailed procedure information, and guidance on achieving optimal results through professional care.

Treatment sessions typically take 30-60 minutes depending on procedure scope, with results timeline varying based on individual response and treatment protocol. You can compare certified specialists near you, check real-time availability, view verified reviews, and book ablative laser resurfacing sessions directly through MARBL — achieving your aesthetic goals has never been more convenient.

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FAQs

Ablative laser resurfacing is an intensive skin rejuvenation treatment that uses laser energy to vaporise the outer layers of damaged skin, stimulating the body to produce new, healthier skin and collagen during the healing process. The term 'ablative' means the laser removes or destroys tissue, distinguishing it from non-ablative lasers that work without removing skin layers. The technology works by delivering precise laser energy that is absorbed by water in the skin cells; the energy vaporises the epidermis and upper dermis in a controlled manner; this removes damaged, aged or scarred skin; and the wound healing response generates new collagen and fresh skin tissue. Types of ablative lasers include CO2 (carbon dioxide) laser, which is the most powerful and effective ablative laser, providing dramatic results but with longer recovery; Erbium YAG laser, which is slightly gentler than CO2 with shorter recovery but still highly effective; and fractional ablative lasers, which treat a fraction of the skin surface leaving untreated areas that speed healing. Ablative laser resurfacing can treat moderate to severe wrinkles and fine lines; sun damage and photoageing; acne scars and surgical scars; uneven skin tone and texture; precancerous lesions (actinic keratoses); and overall skin rejuvenation. The treatment provides more dramatic results than non-ablative alternatives but requires significant downtime, typically 1 to 3 weeks depending on the treatment intensity and area treated.

In Pinner, the price of Ablative Laser Resurfacing typically ranges from around £249 to £1749, but individual clinic quotes can vary. Local pricing reflects factors such as the area being treated, the specific laser device used, the number of sessions recommended and the practitioner’s experience. If you are checking how much Ablative Laser Resurfacing costs in Pinner, consider clinic reputation, included aftercare and whether a course of treatments is advised. The price of Ablative Laser Resurfacing and the cost of Ablative Laser Resurfacing overall will therefore differ between providers in Pinner. You can find the exact, up-to-date price for this treatment in the catalogue

The fundamental difference between ablative and non-ablative laser resurfacing is that ablative lasers remove layers of skin while non-ablative lasers work beneath the surface without removing tissue. This distinction affects results, recovery time and suitability for different concerns. Ablative laser resurfacing removes the epidermis and part of the dermis; creates an open wound that must heal; provides more dramatic, significant results; requires substantial downtime of 1 to 3 weeks; carries higher risk of complications; is typically performed once or a few times; and is best for moderate to severe concerns. Non-ablative laser resurfacing heats the dermis without removing surface skin; leaves the epidermis intact; provides more subtle, gradual improvement; requires minimal downtime of 1 to 3 days typically; carries lower risk of complications; usually requires multiple sessions; and is best for mild to moderate concerns. Results comparison shows ablative providing 50% to 80% improvement in wrinkles and significant scar reduction from one treatment, while non-ablative provides 20% to 40% improvement requiring multiple sessions for cumulative results. Recovery comparison shows ablative requiring 7 to 21 days before returning to normal activities with wound care needed, while non-ablative allows return to activities immediately or within 1 to 3 days with minimal aftercare. Risk comparison shows ablative having higher risk of infection, scarring, pigmentation changes and prolonged redness, while non-ablative has lower complication rates though still possible pigmentation changes. Choosing between them depends on the severity of your concerns; available downtime for recovery; risk tolerance; budget considerations; and skin type, with darker skin often better suited to non-ablative options.

Yes, ablative laser resurfacing works very effectively and is considered one of the most powerful non-surgical treatments available for skin rejuvenation. It has extensive clinical evidence demonstrating significant improvement in wrinkles, scarring, texture and overall skin quality. Clinical evidence supporting ablative laser resurfacing includes decades of research and clinical use; studies showing 50% to 80% improvement in moderate to severe wrinkles; significant improvement in acne scarring, often 50% to 70% reduction; proven effectiveness for sun damage and photoageing; and high patient satisfaction rates. How ablative laser resurfacing works effectively involves removing damaged surface skin layers completely; triggering robust wound healing response; stimulating significant new collagen and elastin production; allowing fresh, undamaged skin to regenerate; and providing structural remodelling of the dermis. What ablative laser resurfacing works for includes moderate to severe facial wrinkles; perioral lines (around the mouth); periorbital lines (around the eyes); acne scars and other scarring; sun damage and age spots; uneven texture and skin quality; and precancerous lesions. Factors affecting how well it works include the type and intensity of laser used; the depth of treatment; your skin type and healing capacity; the specific concern being treated; adherence to post-treatment care; and sun protection during healing. Realistic expectations are important because ablative resurfacing provides dramatic improvement but not perfection; very deep wrinkles or scars may improve significantly but not disappear entirely; multiple treatments may be needed for severe concerns; and results depend on proper healing and aftercare.

Ablative laser resurfacing results are long-lasting, typically persisting for 5 to 10 years or longer, because the treatment stimulates genuine tissue regeneration and collagen remodelling that becomes part of your skin structure. This exceptional longevity makes it one of the most durable non-surgical rejuvenation options available. Why results last so long relates to the treatment removing damaged skin layers permanently; new collagen and elastin produced becoming permanent tissue; genuine structural improvement in the dermis; and the regenerated skin being healthier and more youthful. The timeline of results shows initial healing over 1 to 3 weeks with new skin forming; continued improvement over 3 to 6 months as collagen remodelling progresses; optimal results visible at 6 to 12 months; and results maintained for many years with proper care. Factors affecting longevity include sun protection, as UV damage is the primary factor that can diminish results; smoking, which accelerates skin ageing and collagen breakdown; overall skincare routine maintaining skin health; genetics affecting how your skin ages; lifestyle factors including diet, sleep and stress; and natural ageing, which continues regardless of treatment. To maximise how long results last, protect skin with daily SPF 50+ sunscreen religiously; maintain quality skincare with retinoids and antioxidants; avoid smoking completely; stay hydrated and maintain healthy lifestyle; and consider maintenance treatments as desired. While natural ageing continues after ablative resurfacing, many people find their skin continues to look significantly better than it would have without treatment for a decade or more. Some people choose touch-up treatments after several years to maintain optimal results.

Before ablative laser resurfacing, people typically have moderate to severe wrinkles, particularly around the mouth and eyes; significant sun damage with mottled pigmentation and rough texture; acne scars creating textural irregularities and indentations; overall aged, weathered skin appearance; deep lines that have not responded to other treatments; and skin quality concerns requiring intensive intervention. These issues often significantly impact confidence and may have been unsuccessfully treated with gentler approaches. After ablative laser resurfacing, once healing is complete (typically 2 to 4 weeks for initial healing with continued improvement over months), most appropriate candidates experience dramatic improvement. Common results include significantly reduced wrinkles, often 50% to 80% improvement; smoother, more even skin texture; reduced or eliminated sun spots and pigmentation; improved acne scarring, typically 50% to 70% reduction; tighter, firmer skin from collagen stimulation; overall more youthful, refreshed appearance; and rejuvenated skin quality. The healing and results timeline during days 1 to 7 shows intense healing with oozing, crusting and significant redness; wound care is essential; during days 7 to 14, new skin forms and most crusting resolves; skin remains pink and sensitive; during weeks 2 to 4, redness gradually fades; makeup can typically be worn; most people return to normal activities; during months 1 to 3, residual pinkness continues to fade; early results visible; and during months 3 to 12, continued collagen remodelling; optimal results develop. The degree of improvement depends on the type of ablative laser used (CO2 versus Erbium versus fractional); treatment depth and intensity; the severity of initial concerns; individual healing capacity; adherence to aftercare protocols; and sun protection during and after healing. Before and after expectations should be realistic: ablative resurfacing provides dramatic improvement but requires significant commitment to recovery; downtime of 1 to 3 weeks is required; healing involves visible wound stages; pigmentation risks exist especially in darker skin; and results, while dramatic, do not stop future ageing. Most satisfied patients are those prepared for the recovery process; have appropriate concerns for this intensive treatment; follow aftercare meticulously; and have realistic expectations about the balance between dramatic results and significant downtime.