Remarkable Smiles - Derby

Unfortunately this practise is proving to be unwilling to make small reasonable changes to their practises to be inclusive towards people with disabilities. Be careful, they openly talk about hidden practises and guidelines they work too and seemingly are unwilling to openly publish them. Their complaints manager shows no concern in the manner that they treat disabled patients and unapologetically continues to do so and ironically passes you through to the complaints system. Also beware they are happy to charge increased prices that haven't come into practise yet. Such a shame as I found the dentists and dental nurses to be friendly and competent. *EDIT* for the person who replied to my review. I was lead to believe that I had spoken to the complaints manager who was quite unbrute and unempathetic. I have made contact with the practice and left my details, please feel free to get in touch.

My first time visiting the practice and i couldn’t be happier! Nina did an incredible job going above and beyond to make sure my teeth looked like new! Big thanks also to Miten her assistant.

I’ve been using Remarkable Smiles for the past year and half, using both hygienist services and regular dental check up. Both Nina and Miten are thorough professionals ensuring that I am informed every step of the way. The reception staff are also super friendly which makes a huge difference when changing/booking appointments. Would highly recommend as your go to dental clinic in Derby.

I went for a new starter check up. The place was clean, the dentist and his assistant was friendly. However, I found the receptionist to be rude and unpleasant. I asked a couple of questions regarding treatment and she was rude in her body language, tone and reply. When I asked about a particular treatment she rudely said ‘I don’t know you should have asked the dentist.’ Like okay then. Didn’t make my first dental trip there a nice one in the end. Other than that I’m pleased with the dentists comments about my teeth.

I am always very anxious when I have a dentist appointment but I know that I am in safe hands in this practice. I am an NHS patient but know I will get a good, reliable service. Whenever something has to be done, the practice team puts me at ease, explains exactly what is happening and calms me. Really appreciate the fantastic service I am getting.