Around 18 months ago, I was low in confidence and unhappy with how my hairline looked, so I booked a consultation with Merchant City Medical Group in Glasgow. Within 10 minutes of meeting a senior consultant, I was sold the dream and signed up. This was not just about getting my hair back it was about restoring the confident, happy version of me. I have always had a high hairline and was thinning at the front, so I was desperate to fix it. The consultant explained how the doctor would lower my hairline, maximise density, and most importantly create a natural look that nobody would notice. It sounded too good to be true. I was thrilled. The day before my procedure, I read a review from someone who claimed the doctor had been largely absent during their transplant. I hoped my experience would be different. On arrival, I finally met the doctor, had my head shaved, and a hairline drawn. At first I was not happy with the design, but after some adjustments it was ready. Everything started fine, with anaesthetic administered at the back of my head, but then the doctor disappeared. The graft extraction was performed by another team member. It was painless but concerning as I remembered the negative review from the night before. After extraction, the doctor returned to administer anaesthetic at the front, then left again. The implanting process was handled by two people I had never met. They worked silently in a different language for two and a half hours. It was a carbon copy of the experience described in the review I had read. Afterwards, I had a brief consultation, received instructions and products, and went home. Tired and sore, I did not fully address my concerns about how different the procedure had been from what I had been told. Over the following months, small hairs started to grow, but by six months two bald patches were visible. I raised concerns but was reassured that the hairs were still regrowing. By nine months the gaps had worsened and overall density was poor. The doctor still insisted everything was fine, claiming shedding stages were ongoing. At 12 months, during my final appointment, the doctor examined my hair and declared the transplant had FAILED. I was shocked. He offered to redo the procedure for £1500 with a 50 percent discount. I left, feeling let down and needing time to think. Over the next six weeks, I struggled to get responses from management. The only contact suggested I pay for the fix. Seeking professional opinions elsewhere, I was told the transplant was completely substandard, with scarring at donor and transplanted areas, low density, large gaps, uneven hairline, over harvested hairs, and much more. Eventually, a manager at Merchant admitted the transplant looked terrible and offered a free redo. At this point trust was gone and I requested a refund. Another manager contradicted the first, denying any refund, claiming there was no guarantee of results. I requested all medical documents to review myself. Two out of three were received and one is still pending after a month. Now, 18 months later, I am back to feeling zero confidence. My hair is thin, with two bald patches at the front, far from the promised even, dense, natural looking result. See Pictures… It’s actually worse than where I started from. I am sharing this to warn anyone considering a hair transplant: research thoroughly. Check with different providers as excitement can make you overlook red flags, but with this clinic it is a gamble whether it will even work at all. Looking back, it felt like being on a conveyor belt. The lack of professionalism, care, and compassion has left me sharing my experience in hopes no one else goes through the same. I hope to receive compensation and hopefully it can be rectified
South of England
