CLINIC FROM HELL AVOID😡😡 I was looking for a dermatology clinic online when I came across Canova Medical, which is about a 40-minute drive from where I live, not far from Manchester. I suspected I had alopecia, so I called them to book an appointment. They scheduled me in and informed me that the consultation would cost £95, with my appointment set for three weeks later. On the day of my appointment, I was originally booked for 5 p.m. However, Canova Medical called me and asked if I could come at 4 p.m. I told them I couldn’t, so they suggested 4:30 p.m. instead, which I agreed to. When I arrived at the clinic, I checked in at reception and waited for 40 minutes. Eventually, the receptionist came over, apologized, and explained that the surgeon was still in the theatre. I was quite shocked because I had come to see a dermatologist, not a surgeon, but I didn’t think much of it at the time. A few minutes later, the receptionist returned and apologized again, saying they would waive the consultation fee as compensation for the delay. I accepted this, though I was still frustrated by the wait. An hour later, the surgeon finally came out and greeted me, apologizing for being late. He asked how he could help, and I explained that I was experiencing bald patches and wanted to see a dermatologist. I showed him some pictures and asked if I could remove my wig to show him my scalp, but he said it wasn’t necessary. The consultation was extremely brief—he simply told me that I would need steroid injections but that he wasn’t a dermatologist, so I would need to see one instead. Then, he left the room to speak with the receptionist. When the receptionist returned, he told me that the dermatologist wasn’t available but that they could arrange a video consultation instead. I was completely shocked. Why had they booked me in for an in-person appointment knowing the dermatologist wouldn’t be there? Why had they even called me earlier that day to change my appointment time when they knew the dermatologist was unavailable? The receptionist apologized and reiterated that only the dermatologist could administer steroid injections, but I was beyond frustrated. I had driven 40 minutes to the clinic, only to be kept waiting for an hour and then told I couldn’t receive the treatment I needed. The whole experience was completely unprofessional. To make matters worse, when I mentioned that someone had called me earlier to reschedule my appointment, they had no record of it. This clinic is clearly disorganized and unsafe for any procedure. A few minutes after I left, I received a call from someone at the clinic asking me not to post a negative review. They even offered to arrange treatment with a friend of theirs, a dermatologist, for free—which I declined. The caller then claimed the dermatologist had been off sick that day. But if that was the case, why hadn’t they informed me earlier? Why let me drive all the way there and still make me wait an hour? The whole experience was absolutely disgraceful. This clinic has no regard for patients’ time or needs, and I would not recommend it to anyone. SAVE Your money go elsewhere. DON’T be fooled by those 5 stars reviews most of them are FAKES!!!!!!
South of England
